Frequently Asked Questions

SHIPPING

What shipping methods are available?

We deliver to customers within Ghana. The delivery fee is indicated at the checkout stage. All deliveries are made within 48 to 72 hours after purchase is done.

Do you ship Internationally?

For now, international shipping is not in our default shipping settings. However, if you want an order shipped to any international destination, we can arrange for that.

How long will it take to get my package?

It takes 48 to 72 hours to get your package in Ghana. International shipping duration is destination-specific.

PAYMENT

What payment methods are accepted?

Pesewashop accepts Mobile Money and Card payments. You choose your prefered payment method at the checkout stage.

Is buying online safe?

Shopping on Pesewashop is safe. The payment system is secure and convenient.

Order & Retunrs

How do I place an Order?

Click on 'add to cart' or 'buy now', to add products to your cart. Click on 'cart' - usually in the top right corner - when you are done shopping to verify your items and checkout.

How can I cancel or change my order?

Go to 'Cart'. Deselect the items by clicking the 'x' button. You may proceed to checkout when you are satisfied with the items in your cart or continue shopping to add more.

Do I need an account to place an order?

You don't need an account to place an order. However, your details will be taken when you want to checkout to enable us to process your order for delivery and other customer-related correspondence,

How do I track my order?

You will receive an email with each activity that occurs to your order till the order is completed and delivered to you. You may also track your order with a tracking code.

How can I return a product?

Step 1: Log your return request Call our customer care line or email [email protected] to create your return. Step 2: Pack your product Pack your product according to the return conditions. Include all tags, accessories or free gifts you received. Step 3: Return your product If you requested a pickup, we will contact you to arrange a pickup time (shipping charges may apply). If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).
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